We accept all major credit cards, Shop Pay, PayPal, Amazon Pay, Google Pay, and Venmo at checkout. We do not accept gift cards at this time. Shop Pay is one our of express checkout options. Keep reading for more information..
We do not use a third-party payment processor. We use Shopify Payments, and Shopify has its own payment gateway. However, PayPal and Amazon Pay are additional payment options we offer, and those are both third-party payment processors.
First, check to make sure you have entered the correct card number, expiration date, and security code. If your card is still being declined, there are several possible reasons. Keep on reading for more information.
If you require a formal quote, we can email you one in a PDF file format. We’ll also provide you with a link to complete the purchase through our website. To issue a quote, we’ll need the following information from you:. Please email this information
Orders can be placed directly on our website at truecable.com. Add the items you’d like to order to your cart, and when you’re ready to checkout, click “Proceed to Checkout” from your cart. From there, just follow the checkout prompts to complete you
If you’ve already placed an order, log in to your account, and under the “My Orders” section, you’ll see your order status and details. You can also keep tabs on your order through the “Track Your Shipment” link in your shipping confirmation email.
In your order confirmation email, click the “Download PDF Invoice” button to download the invoice. If you don't have an account yet, no worries. You can create one now with the email address you used to place your order, and your...
If you’d like to cancel your order, please contact us at [email protected] for assistance. At this time, there is no way to cancel your order through your online account or order confirmation email.
Unfortunately, we are unable to change shipping addresses after orders have been placed. What we can do is cancel your order, and you can place a new order with the new shipping address.
Unfortunately, we are unable to change billing addresses after orders have been placed. What we can do is cancel your order, and you can place a new order with the new billing address. Please reach out to us at [email protected] for assistance.
Unfortunately, we are unable to add products to your order after it has been placed. There are two options on how you can proceed:. Please reach out to us at [email protected] for assistance.
We certainly aren't in the business of overpromising and under-delivering, and we are truly sorry if you received the incorrect product. Moving forward, we ask that you submit a return request in our return portal using the reason "I received the
Yes, we do offer net 30 term accounts! And that’s just the start. trueCABLE offers a complete solution designed to maximize your profitability, with benefits like flexible payment options, dedicated account managers, tailored project solutions, and i
To reset your password, head over to the Account page on our website. Click the “Forgot your password?” option, enter the email address associated with your account, and click the “Submit” button. Then, we’ll send you an email to get your password
Absolutely! We can always merge your accounts if you have more than one. Please reach out to us using our Contact Us form for further assistance. If you are contacting us through live chat, click the “No, I need more help” option to get connected wit
Our website supports major browsers, and you need to use an up-to-date web browser. If you don't use the latest version of your browser, then you might not be able to access our checkout page or other parts of our website. The following browsers are
No, we do not buy back leftover or scrap cables. We have heard from our customers that they have found success in selling leftover cables on Facebook Marketplace or eBay.
No, we do not process orders over the phone. All orders can be placed directly on our website at truecable.com.
If you have a tax exemption certificate, we'll need you to do the following to get set up with a tax exempt online account:. Once we have updated your account, we’ll send you an email to let you know!. If you’ve already placed your order with...