Website Account

To get setup on a tax exempt account, we'll need you to do the following:

1.) Sign up for an account on our website using this link. If you already have an account, skip to step 2: https://www.truecable.com/account/register

2.) Within your account, go to "Profile" and select "Address Book". Click the "Edit" button and add your physical address. This information is required to complete the setup of your tax exempt account.

3.) Once you have created an account, please email [email protected] with your tax exempt account request. You will be provided with a link to upload your tax exemption certificate. Please make sure your certificate has been fully completed before uploading it. We also require a Tax ID number, and if it is not listed on your certificate, you will need to provide it in your email. 

Once we have received your tax exemption certificate, it will be reviewed and verified. We will contact you if there are any issues with the document that has been provided to us. When your tax exemption certificate has been approved, we will send you an email to let you know and you will be able to make tax exempt purchases directly on our website moving forward. To remove taxes, you must be logged into your account before checkout.

Please note that the tax exempt account process can take 24-48 business hours to complete.

I placed an order without a tax exempt account, but I am tax exempt. How do I get a tax refund?

To get a tax refund, we'll need you to do the following:

1.) If you don't have one already, sign up for an account on our website using this link. If you already have an account, skip to step 2: https://www.truecable.com/account/register

2.) Within your account, go to "Profile" and select "Address Book". Click the "Edit" button and add your physical address. This information is required to complete the setup of your tax exempt account.

3.) Once you have created an account, please email [email protected] with your tax exempt account request. You will be provided with a link to upload your tax exemption certificate. Please make sure your certificate has been fully completed before uploading it. We also require a Tax ID number, and if it is not listed on your certificate, you will need to provide it in your email. 

Once we have received your tax exemption certificate, it will be reviewed and verified. We will contact you if there are any issues with the document that has been provided to us. When your tax exemption certificate has been approved, we will send you an email to let you know and you will be able to make tax exempt purchases directly on our website moving forward. To remove taxes, you must be logged into your account before checkout.

We will also confirm and issue your tax refund on your recent order at that time.

Please note that the tax exempt account process can take 24-48 business hours to complete.

Net Terms Account

If you have a net terms account, please contact your account manager for assistance.

Don't have a net terms account, but you're interested in applying? trueCABLE offers a complete solution designed to maximize your profitability, with benefits like flexible payment options, dedicated account managers, tailored project solutions, and industry-certified quality.

Explore our Business Network Solutions page to learn more! Want to talk to an expert? Fill out the Contact Us form, and we'll be in touch.