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Welcome to the trueCABLE Help Center, your essential resource for in-depth information about cable selection, installation, application, and troubleshooting. Access our expansive FAQs for practical solutions and technical insight into all aspects of the cable industry.

trueCABLE Help Center - Your Comprehensive Guide to Cable Solutions & Troubleshooting

To make a tax exempt purchase, we'll need you to do the following:

1.) Sign up for an account on our website using this link --> https://www.truecable.com/account/register
2.) Please send a copy of your tax exemption or reseller certificate to info@truecable.com for our records. 

Once we have this, we can update your account so you are not charged sales tax moving forward!

How do I make a tax-exempt purchase?

Our inventory is always live on our website. Any product that is available to add to your cart is available and ready to ship!

If the product listing shows it is out of stock, click the "Notify me when available" button to sign up for a back-in-stock email notification. We do not process backorders at this time. 

Need an ETA on an out-of-stock product? Just click "No, I need more help" below to get connected with an agent. We're always happy to provide ETAs!

How do I know if a product is in stock?

We offer free shipping on all orders! We ship orders Monday through Friday from our distribution center in Kansas City, Missouri. Orders placed before 3pm CT will be processed and shipped the same day. 

We currently ship within the United States. Free standard shipping applies to orders within the contiguous United States. Paid shipping options to Alaska, Hawaii, and Puerto Rico, and the US Virgin Islands are available. 

Shipping to P.O. Boxes and/or APO/FPO is unavailable at this time.

Shipping to the following US territories is unavailable at this time: American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, and Palau.

To learn more about our shipping policy, please click here.

What is your shipping policy?

To get started with your return, please click the following link and follow the prompts: https://truecable.loopreturns.com/#/

To make this request in your online account, please log in to your account, click on "Return & Refund", and follow the prompts. You can log in here: https://www.truecable.com/account/login

If you don't have an online account and would like one, no worries. You can create one now with the email address you used to place your order, and your order history will be automatically uploaded. Head over to our website and sign up for an account here: https://www.truecable.com/account/login

As soon as our warehouse confirms your return and inspects the material we will initiate a refund to your account. Click here for more information about our return policy. Please let us know if you have any other questions going forward.

How do I make a return?

Through trueCABLE Rewards, you can earn points on your purchases and spend them like cash, grow your status to upgrade your perks, and take advantage of our referral program!

For more information about trueCABLE Rewards or to learn more about FAQ's, please click here.

trueCABLE Rewards

If you have not had the chance yet, we recommend visiting our Cable Academy! 
 

Our technical specialists have put together a library of in-depth blogs, white papers, and instructional videos about everything going on in the low-voltage industry. You can also use the search bar at the top of the page to search for specific blog topics relating to your question. 
 

In addition to our Cable Academy, our Ethernet Cable Finder can guide you to the perfect Ethernet cable while our Connector Finder can guide you to the correct connecting hardware!

If you have questions regarding fiber optic cables, please click the "No, I need more help" button below to get connected with an agent.

If you still have questions, please let us know. Thanks!

Can I get help with a technical question?

We ship orders on weekdays from our distribution center in Kansas City, MO. Orders placed before 3pm CT are processed and shipped the same day. That’s right - we offer same-day shipping!

Please note that federal holidays, weather conditions, and other factors can delay the shipment of your order.

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