What should I do if my card is being declined at checkout?Updated 5 months ago

First, check to make sure you have entered the correct card number, expiration date, and security code.

If your card is still being declined, there are several possible reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVV. These signals are constantly changing, so a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a new charge can still be declined by a bank’s fraud systems.

Most declines are generic, so we don’t have much information as to why a charge was declined. If the card information seems correct, then it's best to contact your bank, ask for more information, and ask for future charges to be accepted.