Shipping & Delivery
Can I pick up my order from your warehouse in Kansas City?
We do offer customer pickup at our Kansas City, MO warehouse! From the checkout page on our website, if you enter a shipping address that is within a 130-mile radius of our warehouse, you will be offered the free shipping method option "Customer Pick
Can you ship outside of the United States?
Unfortunately, we do not ship outside of the United States. However, if you have a freight forwarder in the United States you work with, we can always ship an order to them.
How long will it take for my order to arrive?
Transit times will vary based on the shipping address, and we ship all orders from our stocking warehouse in Kansas City, MO. To get the most accurate ETA, add what you'd like to your cart and then proceed to checkout. From there, add your shipping
What is your shipping policy?
We currently ship within the United States. We offer free ground shipping on all orders over $449.99 within the contiguous United States. Paid shipping options to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands are available. Shipping to the
When can I expect my order to ship?
We ship orders on weekdays from our distribution center in Kansas City, MO. Orders placed before 3pm CT are processed and shipped the same day. That’s right - we offer same-day shipping!. Please note that federal holidays, weather conditions, and oth
Do I need to do anything if my order is shipping LTL?
If your order is shipping LTL, we’ll always send you an email to confirm information for the shipping address. We will confirm:. A signature is required at the time of delivery. If no one is available at the time of delivery, the shipping carrier
Do you offer Saturday delivery?
Saturday delivery is not an available option for delivery.
Where does my order ship from?
All orders are shipped from our stocking warehouse in Kansas City, MO.
Can I get a refund if my expedited shipping order didn’t arrive by the guaranteed date?
The UPS® Service Guarantee is currently active for the below domestic services:. - UPS Next Day Air® Early. - UPS Next Day Air®. - UPS Next Day Air Saver®. The UPS Service Guarantee remains suspended for all other UPS® shipments and services not
What should I do if I received my order damaged?
We rely on our shipping carriers to make deliveries in a prompt and timely fashion, and we apologize for any lost or damaged shipments. Please reach out to our team at [email protected] to assist you further. We’ll take a look at the tracking
Do you offer blind shipping or drop shipping on orders?
We do offer drop shipping. However, we won’t be able to blind ship to your customer. Our packing slips do not contain any pricing information, but our warehouse address will be listed. Further, our products, packaging, and packing slips do have the t
What should I do if my order is lost in transit?
If your order is lost in transit, please reach out to us through the Contact Us form for further assistance. We'll take care of filing a claim with the shipping carrier!
What should I do if my order was marked as delivered, but I did not receive it?
Missing packages can be frustrating, but we are here to help! Most packages turn up for our customers within six days. Here are some things to try:. 1. Check that your shipping address is correct. Let's make sure we shipped to the right place. 2. Che