What should I do if my order was marked as delivered, but I did not receive it?Updated 8 months ago

Missing packages can be frustrating, but we are here to help! Most packages turn up for our customers within six days. Here are some things to try:

1. Check that your shipping address is correct. Let's make sure we shipped to the right place.

2. Check around your home or building, or with neighbors. Boxes may have been left at backdoors, hidden behind bushes, or at the address next door.

3. Give it six days.

Sometimes carriers incorrectly scan packages that are still in transit. That means that your package could be marked as “Delivered” even though it’s still on its way to you. We completely understand the frustration! But your package is likely to show up within six days of a false scan.

If you still can't find the package and six days have passed, please Contact Us and we'll make things right!