Can I get a refund if my expedited shipping order didn’t arrive by the guaranteed date?Updated 5 months ago

The UPS® Service Guarantee is currently active for the below domestic services:

- UPS Next Day Air® Early

- UPS Next Day Air®

- UPS Next Day Air Saver®

The UPS Service Guarantee remains suspended for all other UPS® shipments and services not specified in the above sections, from any origin to any destination. 

trueCABLE is not liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person or the refusal of such person of accepting the delivery of the shipment, incorrect or incomplete address, action of the public authorities with real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupt the air and ground transportation systems such as weather conditions and natural disasters, and an act of God. Expedited shipping charges will not be refunded under these service interruptions.

If your expedited shipping order was delayed for any reason not listed above, please contact us at [email protected] for assistance.