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<span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We rely on our shipping carriers to make deliveries in a prompt and timely fashion, and we apologize for any lost or damaged shipments.&#xA0; <span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please reach out to our team at&#xA0;<a href="mailto:info@truecable.com" style="text-decoration:none;"><span style="font-family: Arial, sans-serif; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">info@truecable.com</a><span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to assist you further. We&#x2019;ll take a look at the tracking information to determine the next steps to get this issue resolved. We will take care of filling claims as needed, and we can issue a replacement or refund, whichever you prefer.&#xA0;

We rely on our shipping carriers to make deliveries in a prompt and timely fashion, and we apologize for any lost or damaged shipments. Please reach out to our team at info@truecable.com to assist you further. We’ll take a look at the tracking

What should I do if my package is lost or damaged in transit?

Shipping & Delivery

About trueCABLE

trueCABLE and trueFIBER Merger

What products do you offer?

Where can I buy trueCABLE products?

Where are your part numbers listed?

How do I know if a product is in stock?

Does trueCABLE sell to wholesalers or resellers?

Where can I find a product specifications sheet?

How do I know which products are compatible with each other?

Where can I find product quality certifications?

What is the country of origin of your products?

Do you sell Cat7 Ethernet cables?

Can I get a sample of a trueCABLE product?

Do you offer custom lengths for your cables?

Products & About Us

What payment options are available at checkout?

Do you use a third-party payment processor?

What should I do if my card is being declined at checkout?

How do I get a quote?

How do I place an order?

How do I track my order?

How do I get a copy of an invoice?

How do I cancel my order?

Can I change the shipping address on my order?

Can I change the billing address on my order?

Can I add products to my order?

What should I do if I receive the wrong product(s)?

Do you offer net terms?

How do I place a tax exempt order?

How do I reset or change my password for my online account?

I have two online accounts. Can these online accounts be merged?

Orders & Online Accounts

How do I return my order?

How do I get a shipping label for my return?

How do I get multiple return labels to ship back cable?

When can I expect a refund for my return?

What should I do if I haven’t received a refund for my return?

Returns & Refunds

Where can orders be shipped?

Can I pick up my order from your warehouse in Kansas City?

Can you ship outside of the United States?

How long will it take for my order to arrive?

What is the cost of shipping?

When can I expect my order to ship?

What shipping carriers do you use?

Do I need to do anything if my order is shipping LTL?

Do you ship to APO/FPO/DPO addresses?

Do you ship to PO Boxes?

Do you offer Saturday delivery?

Where do orders ship from?

Can I get a refund if my expedited shipping order didn’t arrive by the guaranteed date?

Do you offer blind shipping or drop shipping on orders?

Do you offer a rewards program?

Do you offer discount codes?

Do you offer military, responder, or non-profit discounts?

Discounts & trueCABLE Rewards

Which Ethernet cable should I buy?

Which coaxial cable should I buy?

How do I determine the length constant for my cable?

When do I need to use a shielded cable? Are there any downsides?

What does riser rated (CMR) Ethernet cable mean? How is this different from "normal" Ethernet cable?

I noticed that the pair twists in your Ethernet cable are not as tight (or loose) as another brand. Is my cable defective?

I am installing cable in a commercial business. Do I require a plenum (CMP) rated Ethernet cable?

How long will indoor Ethernet cable survive outdoors?

Can an outdoor Ethernet cable be used indoors?

Is your CMX Ethernet cable suitable for marine (saltwater) environments?

Can outdoor Ethernet cables be used without conduit?

What type of cable jacket rating should I use for outdoors above ground vs. direct burial?

Is gel filled CMX Ethernet cable better than water blocking tape CMX Ethernet cable for direct burial applications?

Should I use outdoor Ethernet cable in an attic or crawl space?

Is outdoor Ethernet cable less flexible than indoor Ethernet cable?

What is the difference between water blocking tape and gel filled?

How deep should I bury my direct burial Ethernet cable?

Where should I use quad shield vs dual shield coaxial cable?

What is the highest SDI signal that your coaxial cable will carry?

What is the difference between scoring and stripping?

What is drained by a drain wire?

Should I use a spool of trueCABLE bulk Ethernet cable and a package of your connectors to make patch cables?

Will 8K and 4K video work over my Ethernet cable?

What is the difference between riser and plenum rated Ethernet cables?

Technical FAQ - Cables

Which connector should I buy for my Ethernet cable?

How do I terminate a trueCABLE RJ45 connector?

How do I terminate a trueCABLE field term plug?

How do I use a trueCABLE Ethernet coupler?

Can I use unshielded connectors with shielded Ethernet cables?

What does "component rated" mean?

I have a different manufacturer's Ethernet cable, but don't know which RJ45 plug to select from your website. How can I figure this out?

Do I need to use copper strips for my shielded terminations?

What is a load bar?

Are compression F-connectors weatherproof?

What is the meaning of "keystone"?

What is a jack?

Why choose a more expensive field term plug over a crimp-on plug?

Can I use connecting hardware that has a different category than my cable?

Will other brand keystone jacks fit trueCABLE patch panels?

How many Ethernet couplers can I use in a series?

Why does the seventh pin extend farther out than the others on your keystone jacks and couplers?

Technical FAQ - Connectors

How do I use trueCABLE tools?

Can I crimp in any order?

Can I re-terminate an Ethernet cable?

How close can I run my Ethernet next to electrical wires?

Do nearby Ethernet cables interfere with each other?

How much power can I safely inject over your Ethernet cable for PoE devices?

How far can I run Ethernet cable and still get a good signal?

Can I install an Ethernet cable inside a commercial freezer?

How tightly can I bend or wind a particular cable?

What size staples do I need for my cable?

What hardware should I use to support a messenger wire?

How far apart should messenger wire supports be?

I terminated my Ethernet cable and can only achieve 10 Mb/s speeds. What is wrong?

During installation, I've been asking others to avoid stepping on the cable. Is that necessary?

How do I determine what size conduit I need for Ethernet or coaxial cable?

Technical FAQ - Application

What should I do if my package is lost or damaged in transit?Updated 5 months ago